PRIVACY POLICY

 

INSULATED HOMES LTD are registered with the ICO on certificate reference ZA098555

  

We are company number 07280926 registered in England.

Our registered office is at Horselake Farm, Cheriton Bishop, Exeter, Devon, EX6 6HD

This Privacy Statement applies to information collected through www.insulatedhomes.net (the “website”). This Statement describes how INSULATED HOMES LTD.  collects, uses, shares, protects and processes your information. By using this website, you agree to the terms of this Privacy Statement.

 

“Up Front” Collection and Use of InformationIf you complete one of our web forms, you may need to provide INSULATED HOMES LTD.  with personal information such as your name, phone number and email address. We use this information for:• website registration;• processing sales;• fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions. 

 

Other information gatheredINSULATED HOMES LTD. website collects information related to your use of our website using cookies and log information. Cookies are small files containing strings of text stored on your computer used to authenticate you as a user when you log in, track your session, deliver content specific to your preferences and interests, and provide other functions. You can adjust the settings on your computer to remove cookies if you wish. If you want to learn more about cookies you could read this:

https://en.wikipedia.org/wiki/HTTP_cookie

 

We cannot identify you as an individual from monitoring this data and simply use it for activities such as counting how many people visit our website, which pages they look at and how long they are spending there. Knowing this helps us improve the website for you. browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. INSULATED HOMES LTD. uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient. This log information may include web requests, Internet Protocol address, operating system,INSULATED HOMES LTD.  uses Google Analytics, a web analytics service. Google Analytics uses cookies and other means to help INSULATED HOMES LTD.  analyse how users use the site. See Google’s Privacy Policy for full details. INSULATED HOMES LTD. uses this information to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. If you would like to know more about this you could read this:

https://en.wikipedia.org/wiki/Google_Analytics

 

INSULATED HOMES LTD.  comply with GDPR and are registered with the ICO. We do not share your data with any third party for commercial gain. INSULATED HOMES LTD.  May disclose personal information only when:• required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;• INSULATED HOMES LTD.  Has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or other people;• INSULATED HOMES LTD.  Has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed;• it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;

• it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to INSULATED HOMES LTD. ;

• the information is public;

• you have provided consent or with your direction.

When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfil the disclosure purpose.

 

‘Do Not Track’ notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.ico.org.uk

 

Third-party websites

Our website contains links to third-party services and websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

 

How you can access, update or delete your data.

If you make a request for us to delete your personal data we will do so within seven working days and confirm to you this has been actioned. Outside of our website, some data retention is necessary if required for our legitimate business purposes or legal or contractual record keeping requirements (such as VAT records or EPC surveys). You will be notified which data is retained in the response to your request.

 

If you would prefer not to receive further emails from us, then please tell us at info@insulatedhomes.net

 

If you would like to obtain your data record then please request this by email to info@insulatedhomes.net

 

Data Security

INSULATED HOMES LTD.  operates a data security policy which combines technical and physical safeguards with employee policies and procedures to protect your information. We do not take card payments over our website; these are only taken over the phone on a secure terminal compliant to PCI DSS standard. We will use commercially reasonable efforts to protect your information and continue to assess new technology for protecting information.

 

Data Integrity

INSULATED HOMES LTD.  takes commercially reasonable steps to ensure that the personal data is relevant and reliable for its intended use. INSULATED HOMES LTD. only retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.INSULATED HOMES LTD.  may send you relevant marketing communications considered to be of interest based on your profile such as funding updates, if you would prefer not to receive further messages from us then please tell us at info@insulatedhomes.net

 

How do we obtain your data?

You have contacted us via our online contact form

You have subscribed to our newsletter / magazine or updates

You are a customer who has provided your data via email-phone-letter-in person

We have conducted an EPC on your instruction.

 

How long will we hold your data?

We are required by law to hold information on an EPC and on completed works for a minimum of 10 years. Works that carry a 25-year guarantee will be held for that period. We can remove any other data at your request at any time.

 

Complaints

If you have a complaint about this website please call 01647 24599 or email info@insulatedhomes.net 

Complaints relating to this website are covered by Insulated Homes complaints policy, a copy of which is available on request.

 

Child Protection and COPPA

Our services require a purchase from age 18 plus residents of England and Wales only and any information provided is only applicable to these residents. This site offers information that is suitable for all ages to read but is not targeting children as our audience. You must be over 18 to request information, book an appointment with a surveyor or enter into a contract.

 

Contact Information

If you have questions or concerns related to this Privacy Statement, please contact us by email info@insulatedhomes.net or write to us at Insulated Homes Ltd, Horselake Farm, Cheriton Bishop, Exeter, Devon, EX6 6HD

Insulated Homes | Exeter Devon

Telephone: 01647 24599

 

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Telephone: 01647 24599 Email: info@insulatedhomes.net

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